Delivering your Online Order
Delivery is available throughout South Africa and will be concluded between 2 – 5 business days from Monday to Friday (excluding public holidays), subject to payment and order confirmation before 12h00. Depending on origin and destination, a further delay of up to 24 hours may be experienced on shipments to outlying areas.
Special arrangements need to be made to accommodate customers outside South Africa. This can be done by contacting us via email or our contact numbers as displayed on our website
In the case of direct bank deposits, all funds must be cleared onto our bank account prior to delivery commencing.
What will the delivery cost?
Delivery Cost is Free of Charge throughout South Africa provided for orders reaching R3000 and above.
For orders less than R3000, the following delivery costs apply:
Type of products Delivery Fee
Per Box R200
Per Added Box R150
Keyboards and Small Items R60
Standard Dimensions Per Box 30cm x 50cm x 60cm.
When will delivery take place?
Delivery service will commence upon payment confirmation being received
Deliveries will generally be made within the timeframe of the selected delivery type after collection from point of dispatch and between major centers from Monday to Friday.
We deliver from Monday to Friday from 08h00 to 17h00 to both business and residential addresses.
No deliveries will be made on the weekend or on any public holiday.
What if I miss my delivery?
We will notify you of a failed delivery i.e. when no one can be reached at the specified delivery address to receive and sign for the goods at the scheduled time. We will reschedule the delivery as soon as possible.
What if my items are damaged, faulty, or incorrectly delivered?
In the regrettable event that you receive a damaged product, please notify us within 24 hours of receipt of delivery on 011 440 8646 or inquiries@computeremporium.co.za
We will do our utmost best to have the damaged product collected and a new product delivered to you within 3 business days.
What if I receive the incorrect items or quantity of products?
Should the incorrect items or quantity of items be delivered to you, you need to notify us immediately so that we can rectify the situation. You can notify us at 011 440 8646 or sales@pcefurbs.co.za and we will get our team to collect the incorrect items and replace them as soon as possible.
Returns & Refunds process:
We offer a full returns and exchanges policy. You may return or exchange goods at any one of our stores subject to producing the original receipt and ensuring the product are in their original packaging and condition. Should the product not be in its original packaging, a handling fee of up to 15% of the product’s value may be charged as per the CPA.
The following cannot be returned or refunded:
– Items specified as non-returnable/non-refundable items.
– Delivery and or installation costs.
– Any damaged or abused items.
– Faulty/defective products after 14 days.
In the unfortunate event that your purchased product becomes faulty or defective within the first six months of delivery, you can bring it into our store to be inspected. You will be entitled to the following options as per the CPA:
– Have the product repaired.
– Have the product replaced.
In the event that the product is found to not be faulty, you will be liable for all handling and shipping charges; including the collection and the re-delivery of the product to you. You will be liable if the goods are damaged or faulty as a result of misuse, abuse, or negligence.
The warranty does not cover any defects caused by foreign objects or connection errors that are not part of the product.
Refunds can take up to 10 days to reflect in your bank account. Should you not receive your refund within 10 days, kindly contact us on 011 440 8646 or inquiries@computeremporium.co.za